Q: What is a TEMPLATE?

A: A template is generated by computer and designed by our monument specialist showing your finished memorial. Templates are offered for headstones, markers and bronze memorials. Once a deposit is received we will provide you the template for your approval. Changes that will require additional templates can be provided at no additional charge if necessary. Please note, template changes exceeding more than 6, additional charge will apply.

Q: What is an approved Template?

A: When everything on the template meets your specifications for your memorial. It must be signed approved, and returned to our office prior to cemetery approval and before production of any memorial. Only when you have approved the template will we send it for cemetery approval. Once cemetery approves, production will proceed.

Q: What restrictions might the cemetery have for headstones (Cemetery Approval)?

A: Ever cemetery has their cemetery by-law for headstones, markers and bronze memorials. Some cemeteries allow certain size, granite colour and models of headstones to be placed into their cemetery.  We can contact the cemetery on your behalf to get your lot information for the appropriate size and colour requirements.  We will than advice you on any restrictions. Getting the cemetery’s approval is included in our service and price quote. We will obtain the cemetery permission/approval form, complete the paperwork for delivering and installing of your monument. Certain cemeteries may require you to complete either the foundation (fee for headstones), setting (fee for markers), care & maintenance fee (fee for markers) before approval is obtained. In order for us to contact the cemetery, please provide us your section name, lot and lot number with name of interment rights holder(s). Be prepared to provide us with the above information for us to properly provide you a quote.

Q: How long does it take for Cemetery Approval?

A: Approval from the cemetery normally takes 1-2 weeks to obtain. Once obtained, we can proceed with production of the memorial.

Q: Why order from Haven Monument?

A: Haven Monument is a direct granite & bronze supplier, we have the granites in stock and all sandblasting and etching is done on site. This helps us offer fair and competitive pricing on your desired monument. Buying direct from factory helps reduce 50% and more when you buy directly from your local cemetery.

Q: What courier service do you use to ship the headstone?

A:  For all monuments not in stock. For large headstones, we ship using our trusted logistic company. For bronze memorials we ship via UPS Ground service. Then our contractor/monument installer deliver and install the headstone or marker to the cemetery. Shipping charges and all customs, duties and brokerage are included in all our merchandise price quote. If you require an order to be rushed, please contact us at 1-855-604-7555 for more information.

Q: Do you offer payment plans?

A:  We require at least 30% down for memorials. The headstone will not be delivered and installed at the cemetery until payment has been received in full.

Q: I am getting a companion headstone. When I need inscription in the future, how do I proceed?

A:  If you have the template, we can use that as reference in the future to sandblast the area required. We use a standard ROMAN font for the dates, which is standard in the monument business. However, if you have chosen a different font style, we will sandblasting it similar to the original. You may get a better idea by visiting our Services section or contact us at 1-855-604-7555.

Q: What kinds of pictures can be laser etched?

A:  For quality laser etching of photos, images and lettering, we recommend clear detailed pictures. The etching is only as good as the picture we receive.  If the picture that you provide is blurry or pixelated, it may etch poorly. Professional photos are also preferable if available. You can email a digital photo to us or provide the original. Digital photos must be scanned at a resolution of at least 300 dpi and a size of 3″ x 5″ or larger when possible. Smaller images may be used and will be reviewed on an individual basis. You can email photos to us or upload them via our contact page with your contact information. If you want to provide original photos, it should be of good quality and 3″ x 5″ or larger.

Q: I want someone or something removed from a photo before it is etched. Can that be done?

A:  Yes. Our monument specialist can provide personalization and editing of photos. However, additional customization fee may apply. These fees vary in price per job and depending on what needs to be done.

Q: When will my headstone be delivered and installed?

A:  In stock monuments are completed within 8 weeks upon cemetery approval.  You will be provided with finished photos of your memorial before delivery. We must receive payment in full before delivery and install of monuments. Once delivery and install is completed, we will contact you. For cemeteries that do not allow us to install, we will contact you once delivery is completed and monument is at the cemetery. Please keep in mind that we are not responsible for any delays that may be caused by the cemetery or their subcontractors if installation by cemetery. All monuments that are not in stock, production takes 8-12 weeks for completion. All custom monuments takes approximately 90-120 days for shaping and polishing. It will then be ready for sandblasting and laser etching. Depending on the amount of personalization, production time will vary for each unique memorial.

Q: Am I limited to using your designs or can I provide one of mine?

A:  You may provide us a clear, detailed picture and we can use it. Images taken from the internet, please make sure resolution is at least 300 dpi. Image with resolution less than 300 dpi will etch poorly.

Q: What is the difference between sandblasting and etching?

Sandblasted designs are deep cut of simple line art with little detail.  Usually, the lines result in a dark appearance. We do not recommend sandblasting for portraits or photos as details will be lost. This technique can be used on all granite colours. Laser Etched designs are not cut as deep into the surface of monuments as sandblasted designs are. The result of laser etched imagery are finer details and the image is created on the computer. Best for portraits, not limited to detailed images, we can do line art by laser etching. For best results, black granite is recommended as the contrast is much more noticeably. However, we can laser etch on any granite colour. We do not recommend light coloured granite such as light grey granite.

Q: What type of payments do you accept?

A: We accept Visa, Mastercard, Debit Visa, Debit cards and cash payment.  If paying with a credit card over the telephone or via email, you will receive a receipt by email confirming the transaction. Payments made in cash must be completed in our office.

Q: Do you do any other services other than headstones?

A: We offer additional services which you may find on our Service section, found on the top menu.

Q: Why are your monuments priced lower than others?

A: Haven Monument is a supplier that wholesales our memorial line to the public.  We are a proud Canadian operated and family owned company located in Markham, Ontario. We receive the finest granite directly from our factory in Georgia, United States.  When you choose Haven Monument, you are ordering directly from the manufacturer and receiving quality memorials at a fair price.

Q: Do you have a Warranty?

A:  Yes.  Please go to our Service section to read the complete warranty.

Q: Who lays the foundation and installs the headstone?

A: When you complete the cemetery approval paperwork, we will notify you of the foundation fee that you require to pay to your cemetery. For markers, it will be setting fee, care & maintenance fees to be completed to the cemetery. Once the cemetery fees are completed, the cemetery will provide approval for delivery and install of your monument from us. Depending on the cemetery, installation will be completed by the cemetery or by our contractor. You must pay the installation fee to the cemetery if they will be setting the monument. We will deliver the monument accordingly and install with permission to the cemetery. Depending on cemetery, please contact us to see if we can install the monument and for an additional charges that may incur.